The Nordstrom family: four generations of successful ownership – but will it come to an end?
Nordstrom Tries On a New Look: Stores Without Merchandise - WSJ
Nordstrom Unveils New Rack Branding, Sets Store Openings
Nordstrom's Business Strategy Is Working
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture: Spector, Robert, Reeves, breAnne O.: 9781119375357: : Books
The Nordstrom Family Brand, Lifestyle
Company History
Nordstrom JWN looks to Nordstrom Rack for growth
Nordstrom's results reflect cautious consumer spending, echoing department store sector blues - ABC News
Nordstrom is determined to get closer to its customers - RetailWire
15.1 Building a Customer Service Culture: The Case of Nordstrom – Organizational Behavior
How Nordstrom Became the Fastest Retailer for Customer Service, by Dean McCann, HelpHandles™ Insight Series
How Nordstrom Made Its Brand Synonymous With Customer Service (and How You Can Too)